myCompanion App

myCompanion - your treatment information at your fingertips

myCompanion gives you access to your treatment information whenever you want

myCompanion 2.0 is a new service developed for you as a NephroCare patient. The usage of the app is free-of-charge, voluntary and personalised.

With myCompanion you get the chance to look at your personal therapy data - directly from your clinic´s reliable database EuCliD. It shows your treatment data as well as monthly lab results so that you can keep track and take a more active role in your treatment. You have it on your phone, so you can easily share it with your family and friends too.

You can download myCompanion for free on Google Play or Apple Appstore.

What information can you get in myCompanion?

Educational Content

Learn how your heart works, why you shouldn't use salt for cooking, how you can quench your thirst without consuming too much fluid, and much more. In the new Explore section, you will find nicely illustrated content on different aspects of your treatment, that help you to better manage your dialysis treatment.

Lab results
Access your latest blood results as soon as they come back from the lab. Get insights on what the values mean, how they have evolved over time, and how to manage them.

Treatment details
Get an overview of your dialysis sessions, including session length, weight change, and blood pressure before and after treatment.

1. You will need a smartphone running the latest Android or iOS version, and you will need to be connected to a network or Wifi to download data.

2. Visit the iTunes App Store (iOS) or the Google Play Store (Android), and search for ‘myCompanion’ in the search bar.

3. Look for the myCompanion name and the icon, shown here. Follow the download instructions, and exit the app store. You should see the app downloading on your home screen.

4. In order to set up your account, you need an access token which is generated by EuCliD. Next time you are in the clinic, ask your nurse for a token for the myCompanion app. You won’t be able to log into the app without this token.

5. Once you have received the token, open the app. Go through the registration process by entering the EuCliD token, and your date of birth. This will retrieve your account data from the Nephrocare records. You will also be asked to set a passcode.

6. You are ready to start exploring myCompanion! Make sure you are connected to the internet for the most up to date information about your treatment. If you have any questions about how to use the app, have a look at the Frequently Asked Questions below or ask the nurse in your Nephrocare clinic.

Get the app now:

Link to download from app store.

Link to download from Google Play.

FAQ

I don’t know how to install an app, who can help me?

Follow the steps above or ask a family member or friend to help you, otherwise a nurse in your clinic should be able to help you too.

I can’t see any details in the app, I’m stuck at the registration screen, what should I do?

Maybe you have not received the token from your clinic, ask your nurse at the next visit to help you.

My token doesn’t work and I’m getting an error message, what can I do?

Tokens are only valid for 72 hours. Once the timeframe is expired you will need to ask for a new token in the clinic. Each token can also only be used on one device. If you want to use the app on several devices you will have to request multiple tokens.

I need to change phone, will I lose my data?

The data in your app is coming from EuCliD, the database used in the clinics. You will just need to have a new token for the new phone but all information will be available.

I can’t access my app anymore, what should I do?

If you participated in the pilot phase, you will have to update the app and use a new token to get the latest version.

Can I get a family member or friend to install the app to see my data?

Yes, they can install the app, but you will need to request a separate token for each new device and you will have to sign the consent form when they install the app.

I don’t want to use the app anymore, how do I uninstall it?

You can uninstall the app like any other app on your device. If you are an Android user you will have to go to the ‘manage applications’ option in the menu and select to delete the app there. If you have an iPhone you press the icon until it wobbles and then select the cross button on it.

I don’t want to use the app anymore, will you store my data?

You are viewing the same data as your clinic team is seeing in EuCliD. As they need to make treatment decisions with it, the data will not be deleted.

For questions, you can reach out to a nurse in your Nephrocare clinic or send us an email to Press.UK.freseniusmedicalcare.com (it might take up to 48 hours to respond).

Living with dialysis