Privacy Policy

Privacy policy

Your privacy is important to Fresenius Medical Care (UK) Ltd., Nunn Brook Road, Huthwaite, Sutton-in-Ashfield, Nottinghamshire NG17 2HU, United Kingdom (“We”). The protection of your privacy in the processing of your Personal Data is an important concern to which we pay special attention during our business processes.

This Privacy Policy describes the personal data that we collect about you on the website or application (“Site”) from which you are accessing this policy how we use and disclose that personal data; how we protect it; and the choices you may make with respect to it. We encourage you to review our Privacy Policy and click on the available links if you want additional information on a particular topic.

INFORMATION COLLECTION

“Personal Data” is data that identifies you as an individual or relates to an identifiable individual. We collect Personal Data in various ways, including through registrations, applications, surveys, contact forms, in connection with your inquiries, and automatically when you browse our Site.

We may request basic Personal Data when you use a Site. Personal Data that we may request could include name, preferred language, contact details (such as postal address, telephone numbers, email address), interests, information about specialty and affiliation for healthcare professionals, resumes for job applicants and information on holiday destination and dates for holiday coordination requests.

We may combine the Personal Data you submit with other information we have collected from you, whether on or offline. We may also combine it with information we receive about you from the following other sources such as publicly accessible databases, social media platforms and other third parties.

You will be informed what Personal Data is required and what Personal Data is optional. When you are asked to provide Personal Data, you may decline. But if you choose not to provide data that is necessary to for us to provide requested services, we may not be able to provide you those services.

If you submit any Personal Data relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

SENSITIVE PERSONAL DATA

Unless we specifically request or invite it, we ask that you do not send us, and you not disclose, any sensitive Personal Data as defined by applicable law (e.g. Social Security numbers, credit card number, passport number, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Site or otherwise to us.

USE BY MINORS

The Site is not directed to individuals under the age of 16, and we request that these individuals do not provide Personal Data through the Site. If your child has submitted Personal Data and you would like to request that such Personal Data be removed, please contact us as explained below under Contacting Us.

HOW WE USE YOUR PERSONAL DATA

We use and disclose Personal Data you provide to us as described to you at the point of collection and notably to:

  • Provide Site functionality and fulfil your requests when we have a contractual relationship or a legitimate interest, this includes:
    • To provide customer service to you
    • To respond to your inquiries and fulfill your requests and complete your transactions.
    • To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest to you.
    • To facilitate social sharing functionality.
  • Provide personalised services when we have your consent or a legitimate interest in providing you with information of interest to you, this includes:
    • To better understand you and personalize our interactions with you.
    • To analyse or predict our users’ preferences in order to identify aggregated trend reports on how our Sites are used.
    • To analyze or predict your preferences in order to improve our interactions with you, i.e., to deliver you the content, products and offers (via our Site, emails or digital tools) that we believe will be relevant to your professional interests.
  • Engage with you as an HCP when we have a contractual relationship or a legitimate interest.
    • To verify your eligibility to access certain products, services and data that may be provided only to certain licensed HCPs.
    • To interact with you based on your professional expertise and opinion by digital or other means.
    • To involve you in programs/panels of healthcare professionals.
    • To involve you in the context of surveys relating to our products or services or those of a Fresenius Medical Care affiliate or business partner.
    • To collaborate with you on medical events, publications, or advisory meetings. o To seek your views on products and services promoted by us or a Fresenius Medicare Affiliate or business partner for development and improvement purposes.
    • To allow you to apply to open positions and to review your application and assess your job skills which will include using the data as follows:
    • Application review: Assessing your skills, qualifications and interests against our career opportunities; verifying your information and carrying out reference checks and/or conducting background checks (where applicable / permitted by law ) if you are offered a job; proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.
    • Communication: Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities.
    • Compliance with applicable laws and practices:  record-keeping and reporting obligations, conducting audits, compliance with government inspections and other requests from government or other public authorities, responding to legal process such as subpoenas, pursuing legal rights and remedies, defending litigation and managing any internal complaints or claims, conducting investigations and complying with internal policies and procedures, performing sanctioned party lists screening and other background checks and screenings as may be required for a particular role by applicable laws and practice, legislation and/or by legitimate business interest.
    • We will also use your information to protect the rights and property of, our users, applicants, candidates, employees or the public as required or permitted by law.
    • If you are offered and accept employment with Fresenius Medical Care, the information collected during the application and recruitment process will become part of your employment record.
  • Allow you to submit holiday coordination requests as part of our contractual relationship with you.
  • Allow you to participate in special programs, activities, events, or promotions as part of our contractual relationship with you or where we have a legitimate interest.
  • Operate our business to comply with our legal obligations and to meet our legitimate interests in maintaining our business. This includes:
    • To conduct data analysis and audits.
    • To identify usage trends in the use of our Sites and analyze the effectiveness of our communications
    • To detect, prevent, investigate fraud and including (cyber) security monitoring and prevention
    • To develop, enhance, improve or modify our products and services
    • To validate your ability to access or use certain products or services
    • To better understand how our products and services impact you and those for whom you care
    • To track and respond to concerns, including engaging in regulatory monitoring and reporting obligations related to adverse events, product complaints and patient safety
    • To operate and expand our business activities
       

HOW WE DISCLOSE YOUR PERSONAL DATA


We also disclose information collected through the site:

  • To other Fresenius Medical Care affiliates for the purposes described in this Privacy Policy. To access a list of all Fresenius Medical Care affiliates please click here this could be for a range of purposes and to a range of departments within such affiliates
  • To our third-party partners with whom we cooperate with which we collaborate regarding particular products or services which could include our professional advisors, which have jurisdiction over Fresenius;
  • To our third-party service providers to provide services such as website / application hosting and moderating, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, e mail and direct mail delivery services, auditing, recruitment services and other services; and
  • As permitted by applicable law, to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).


In addition, we may use and disclose your information as we believe to be necessary or appropriate:

  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others;
  • To comply with applicable law and our regulatory monitoring and reporting obligations (which may include laws outside your country of residence), to respond to requests from public and government authorities (which may include authorities outside your country of residence), to cooperate with law enforcement, or for other legal reasons;
  • To enforce our terms and conditions.
     

We may also use and disclose your information in other ways, after obtaining your consent to do so.
In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as Personal Data as long as it is combined.
 

CHOICES AND ACCESS
Your choices regarding our sharing of your Personal Data with affiliates or third party partners
If you would prefer that we do not share your Personal Data on a going forward basis with our affiliates and / or third party partners for their marketing purposes, you may opt-out of this sharing by contacting us using the contact details below in the “Contact us” section of this page. In your request, please state that we should no longer share your personal information with our affiliates and / or third party partners for their marketing purposes and indicate your name and email address.
 

How you can access, change, or delete your Personal Data
If you would like to review, correct, update, restrict, or delete your Personal Data, or if you would like to request to receive an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us using the contact details below in the “Contact us” section of this page. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.
 

CROSS BORDER TRANSFER
Your Personal Data may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), your Personal Data may be transferred to countries outside of your country of residence, including to countries outside the European Economic Area (EEA), which may provide for different data protection rules than in your country.
Some EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we are committed to ensure that adequate measures are in place, including by ensuring that the recipient is either bound by EU Standard Contractual Clauses, EU-US Privacy Shield Certification, or an EU-approved code of conduct or certification, to protect your Personal Data. You may obtain a copy of these measures by contacting us in accordance with the “Contact Us” section below.
 

SECURITY
We take appropriate measures to protect Personal Data that are consistent with applicable privacy and data security laws and regulations, including requiring service providers to use appropriate measures to protect the confidentiality and security of Personal Data.
 

RETENTION PERIOD
We retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and of applicable legal requirements. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Site to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).  If we are retaining your information for recruitment purposes, you will have the right to consent to that retention.
 

THIRD PARTY SITES AND SERVICES
This Privacy Notice does not address, and we are not responsible for, the data collection, use, disclosure or security practices, or other practices, of any third party, including any third party operating a service to which the Site links and the use of cookies which may in turn be saved on your computer’s hard drive. The inclusion of a link within the Site does not imply our endorsement of the linked service and access to external links is at your own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned. We encourage you to read the Privacy Policy of every Web site you visit.


This Site uses social bookmarks (e.g. from Facebook, Twitter, Google+ and Linkedin). Social bookmarks allow users to share links and news messages. We only included a link to the respective social network on our website. After clicking on the integrated graphic your data will be transferred to the respective provider. In case you are already logged in in the social network, data might be connected directly with your account by clicking on the graphic. For information on the handling of your Personal Data when using these linked services, please refer to the respective Social network’s privacy policy.
 

DOWNLOADS & MEDIA FILES
Any downloadable documents, files or media made available on the Site are provided at your own risk. While all precautions have been undertaken to ensure only genuine downloads are available, you are advised to verify their authenticity using third party antivirus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise you to verify their authenticity using third party antivirus software or similar applications.
 

CONTACT US
If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this Site, or if you would like to opt out of future communications, please contact us as follows:
Fresenius Medical Care (UK) Ltd.
Nunn Brook Road, Huthwaite, Sutton-in-Ashfield, Nottinghamshire NG17 2HU, United Kingdom

You may also contact our data protection officer responsible for your country or region, if applicable, at ukdataprivacy@fmc-ag.com

LODGING A COMPLAINT WITH A REGULATOR
You may lodge a complaint with a supervisory authority competent for your country or region. Please click here for contact information for such authorities.


UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. We recommend that you regularly review the Privacy Policy when you visit the Site. This policy was last updated on 1/07/2020.